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Unstable dispaly

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I've connected the DMD using a separate 12v PSU,   it switches on but this is what displays on the screen,   The buttons on the back do function as can access  the menu (although really hard to read)

I have two EVO192x64 boards and both do the same.   I'm also struggling to update the firmware by connecting it to a PC via usb.


My question:  is this software or hardware ?  and is it fixable.


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